Most commonly reported Work Activities

• Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Making Decisions and Solving Problems Analysing information and evaluating results to choose the best solution and solve problems.
• Organising, Planning, and Prioritising Work Developing specific goals and plans to prioritise, organise, and accomplish your work.
• Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Documenting/Recording Information Entering, recording, storing, or maintaining information in written or electronic/magnetic form.
• Provide Consultation and Advice to Others Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.

The Work

Guidance Information Officers are very often the first point of contact for the service and carry out day to day administrative tasks such as maintaining an appointments system and databases relevant to the adult learner.

Guidance officers present on various topics of interest to groups including education and training options, entitlements and refer clients to the Adult Education Guidance Counsellor or relevant agencies based on their specific needs. 

Duties include:

• Access information from a range of circulation sources: paper based, ICT, and social media 
• Respond to public enquiries by telephone and in person from members of the public, local agencies and community groups
• Undertake research on behalf of clients, groups, and staff and prepare individualised information packs
• Interpret and apply information, such as grant entitlements in response to individual needs
• Input and maintaining appropriate client records
• Maintaining appropriate links with other service providers
• Undertake appropriate activities & public events to publicise and market the services to exisiting and new clients
• Deliever presentations and/or information sources to groups & events as required
• Maintain comprehensive and up to date information on local job, education and training opportunties

Most commonly reported Work Tasks

• Provide crisis intervention to students when difficult situations occur at schools.
• Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
• Identify cases of domestic abuse or other family problems and encourage students or parents to seek additional assistance from mental health professionals.
• Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
• Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning.
• Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
• Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
• Teach classes and present self-help or information sessions on subjects related to education and career planning.
• Provide special services such as alcohol and drug prevention programs and classes that teach students to handle conflicts without resorting to violence.
• Conduct follow-up interviews with counselees to determine if their needs have been met.

This occupation is typically suited for people with the following Career Interests:

Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Creative

Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be atrracted to the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design activities, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.

Minimum of Leaving Certificate is required, Many Guidance Information officers have qualifications in: Administration, Adult Guidance and Counselling, Youth & Community work, and other social & care courses.

Employers place importance on the right personal qualities. Relevant life and work experience are also highly valued. You may have gained this in an area such as: Teaching, Youth and Community work, Social work, and Probation work or personnel work.   
  
Relevant courses are available at institutions throughout the country. Information on course details and entry requirements can be obtained from the individual Colleges.   
  
Training & Development pathways

FET Centre Traineeship & PLC courses: Busienss Administration, Teaching, Youth & Community work, Social & care work or HR/Personnel  NFQ level 5-6 Search our FET Coursefinder

CAO Higher Education entry: Business Administration, Teaching, Youth and Community work, Social work, Probation or Personnel/ HR NFQ level 6-8 Search our CAO coursefinder 

Maynooth University: Adult Guidance Theory & Practice NFQ Level 8 [Special purpose award]

Certificate in Adult Guidance Theory and Practice

1 year part time (contact MU directly for more information and entry criteria)

Professional Development & CPD 

Institute of Guidance Counsellors 

Adult Guidance Association 

National Centre for Guidance in Education

Last Updated: April, 2023

Salary Range (thousands per year)* €34k - €50k

Salaries are linked to ETBI/ Gov.ie scale. 

Salaries vary by employer, location, duties, role, experience, and sessional shift pattern & conditions.

Data Source(s):
ETBI/ Gov.ie/ Forsa

Last Updated: March, 2024

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

View Salary information from Indeed.ie
Note: data not aways available

This information has been derived from the Solas National Skills Bulletin (2023).

Employment growth was below average over the five-year period, with little growth since 2020. It should be noted that career guidance professionals working in the second level system are most likely captured in the secondary teaching occupations. Employment permits issued in 2022 were all intra-company transfers and related to roles outside of the education sector.

Although the strong employment growth for this occupation is partly related to changes that occurred on the introduction of the new Labour Force Survey in 2017, there was also evidence of employment growth between 2020 and 2021, with an additional 10,000 persons employed. Over half of those employed held third level qualifications. There was a large volume of vacancies advertised through the DSP including for temporary clerical officers but also for Census Enumerators (although these were unlikely to have commenced employment in 2021). The share employed aged 55 years and older grew from 24% in quarter 4 2020 to 28% in quarter 4 2021 and far exceeds the national average; as such, replacement demand alone may result in job opportunities in this occupation. Upskilling and reskilling may also be required in order to reach targets set out in the Civil Service Renewal Plan 2024 in areas such as in digital skills (Nat Skills Bulletin 2022). 

• Adult Education Guidance Initiative

  • Contact the Adult Education Organiser (AEO) in your local Education & Training Board (ETB)
  • [email protected]
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