Most commonly reported Work Activities

• Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
• Making Decisions and Solving Problems Analysing information and evaluating results to choose the best solution and solve problems.
• Operating Vehicles, Mechanised Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanised equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
• Identifying Objects, Actions, and Events Identifying information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events.
• Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Organising, Planning, and Prioritising Work Developing specific goals and plans to prioritise, organise, and accomplish your work.
• Processing Information Compiling, coding, categorising, calculating, tabulating, auditing, or verifying information or data.

The Work

A business systems service technician carries out delegated tasks in the business equipment service industry. As a technician work will involve maintaining and updating on-site business systems through the use of specific computer packages.

As a service technician you will apply your knowledge of business systems to fixing a range of data communication, printing and networking systems as well as analogue and digital electronics. 

Work as a business systems technician involves conducting inspections for quality control and assurance programs, reporting findings and recommendations.

Work tasks includes testing a range of systems and liaising with manufacturers. You must also communicate effectively with clients to understand the problems they are experiencing with their equipment and be able to fix any issues in a timely manner. 

As a technician, you could be on call to different businesses. Work is variedand may involve servicing large and small items of equipment.           

Most commonly reported Work Tasks

• Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
• Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
• Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
• Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
• Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
• Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
• Test connections to ensure that power supplies are adequate and that communications links function.
• Note differences in wire and cable colors so that work can be performed correctly.
• Inspect equipment on a regular basis to ensure proper functioning.
• Collaborate with other workers to locate and correct malfunctions.

This occupation is typically suited for people with the following Career Interests:

Investigative

The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.

Realist

Realists are usually interested in 'things' - such as buildings, mechanics, equipment, tools, electronics etc. Their primary focus is dealing with these - as in building, fixing, operating or designing them. Involvement in these areas leads to high manual skills, or a fine aptitude for practical design - as found in the various forms of engineering.

Realists like to find practical solutions to problems using tools, technology and skilled work. Realists usually prefer to be active in their work environment, often do most of their work alone, and enjoy taking decisive action with a minimum amount of discussion and paperwork.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Installs, repairs and maintains Information and Communications Technology, business equipment, electronic devices, and network operating systems.

Training & Development 

FET Centre Traineeship ICT/ Software and Tech development & support Comptia skills NFQ level 5 courses Search our FET coursefinder

FET Centre Post leaving cert Computer and Network Technician, Computer Networking, Computer Networks and Systems, ICT Networking (Pre-Apprenticeship), Pre-University Computing, Networks & Software Systems NFQ level 5-6 search our FET PLC coursefinder

Ecollege Online ICT skills & programming courses 

Apprenticeship Route

FIT - ICT Associate Professional Network Engineer is an IT apprenticeship-style (learn & earn) pathway to a career in the technology sector. FIT ICT AP is a ‘learning by doing’ format of ICT skills development which has been endorsed by the industry and government. This is a two-year programme during which candidates who are competent tech enthusiasts attain a Level 6 ICT and Professional Development Award Search Apprenticeships

Higher Education CAO entry A Bachelor's degree is beneficial for career development and advancement. Relevant degree courses are available from most Institutes of Technology and a range of private colleges. Relevant subject areas include: Computer science, information technology, engineering and computer-related fields Search our CAO coursefinder

Professional Development 

Springboard courses ICT sklills coversion courses NFQ level 6-9 Search Springboard courses 

Post graduate study: Information & Network Security, Engineering - Computer Engineering, management courses at NFQ level 9 

ICT Skillnet 

Apprenticeship Pay Scale

The employer pays the apprentice while s/he is being trained on-the-job. A training allowance is paid by the local ETB while the apprentice is attending the off-the-job training, and an Apprentice Rate of pay during the on-the-job phases of their apprenticeship. Generally, the rates of pay are based on a percentage of the fully qualified rate for the occupation:

• 1st Years – 33.3%
• 2nd Years – 50%
• 3rd Years – 75%
• 4th Years – 90%

Training Allowances

A training allowance is paid by the local ETB to apprentices while attending off-the-job training. In some cases, a contribution towards travel or accommodation costs may be paid if deemed eligible. The sector the apprentice's employer is engaged in will determine the allowance payable. These allowances are calculated on the gross wages paid by industry in each sector. The amount the apprentice gets will generally be less than that, as it is based on the net take-home pay of the relevant sector. The weekly gross wage norms for different industries can be found here 

Student Contribution

The Annual Student Contribution is charged to students attending Higher Education Institutions including Institutes of Technology (IoT). Apprentices now pay the same contribution as full time students, but their contribution is based on the time they spend in the Institute or College.

The Student Contribution is payable to the IoT /College on the date of registration for the training phase. You should consult the relevant IoT/College for details of payment options.

Note: Apprentices are required to pay an examination fee to the IoT or College for repeat exams. For further information, click here.

Last Updated: April, 2023

Salary Range (thousands per year)* €30k - €65k

Salaries vary based on role, location, duties, employer, and experience.

Data Source(s):
Payscale/ Sigmar / Morgan McKinley/ Indeed/ Excel

Last Updated: March, 2024

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

View Salary information from Indeed.ie
Note: data not aways available

This information has been derived from the Solas National Skills Bulletin (2023).

The negative average annual employment growth rate over the five-year period for this occupation is partly related to changes in the LFS in 2017; however, employment has declined annually since 2020. Those employed were primarily male, working full-time and held third-level qualifications. The share of non-Irish citizens employed far exceeded the national average (41% compared to 19% nationally).

Despite the decline in employment, over 3,500 new employment permits were issued in 2022 across a range of roles including IT analysts/engineers (cloud, security, systems, network, test), There was a high volume of mentions in the Recruitment Agency Survey for network/security and site reliability engineers while vacancies for software testers were cited as difficult to fill by employers in the Skills for Growth data, particularly for those with cybersecurity, cloud computing and HTML skills. The number of online job adverts declined by 12% in 2022, predominantly due to the fall in postings for systems analysts which alone accounted for nearly half the total decline in ICT job postings in 2022.

Despite falling employment numbers, strong demand remains evident across the indicators in key areas such as network/cloud and security engineering. The move to remote working since the onset of the pandemic, along with the war in Ukraine, have increased the prevalence of cybersecurity threats39 with demand for these skills likely to persist. The fall in online vacancy advertisements indicates a slowing in demand but shortages remain, at least in the short-term.

• SOLAS

  • Castleforbes House, Castleforbes Road, Dublin, 1
  • (01) 533 2500
  • [email protected]
  • Click Here

• STEPS - Engineers Ireland

  • 22 Clyde Road, Ballsbridge, Dublin 4, Ireland
  • (01) 665 1340
  • [email protected] Back to top
  • Click Here

• Technology Ireland

  • 84/86 Lower Baggot Street, Dublin 2
  • (01) 605 1500
  • [email protected]
  • Click Here

• FIT Fastrack into IT

  • FIT ltd Unit 2C Donnybrook Commercial Centre Donnybrook, Douglas, Cork
  • 021 242 8755
  • [email protected]
  • Click Here