Most commonly reported Work Activities

• Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
• Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members.
• Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
• Organising, Planning, and Prioritising Work Developing specific goals and plans to prioritise, organise, and accomplish your work.

The Work

• Manage relationships and influence organisational development and growth opportunities with strong thought leadership and guidance
• Proactively identify opportunities to influence the achievement of directorial goals
• Explore external best practice learning, introduce new thinking and support growth and change across the organisation
• Lead and participate in cross functional L&D programmes ensuring the alignment of ours people skills and growth and ensure programs are effectively implemented across the company and/or in business area
• Support and mentor individuals and team members as required in directorates
• Pro-actively assist the business in achieving its strategic objectives
• Manage the delivery of programmes and projects end to end within a fast paced, dynamic environment, collaborating with business and other stakeholders as required
• Lead the planning, communication and implementation of L&D interventions, effectively across the business directorates
• Advise on, develop and implement L&D initiatives and programmes incorporating best practice and fresh thinking to support the company vision and business/people strategy
• Continue to lead the adoption of digital ways of working ensuring appropriate touch and technology interactions that provide a great employee experience
• Identify ways to monitor, analyse and measure key L&D insights and metrics
• Represent companies externally at conferences and external events

Most commonly reported Work Tasks

• Analyse training needs to develop new training programs or modify and improve existing programs.
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Prepare training budget for department or organisation.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Develop and organise training manuals, multimedia visual aids, and other educational materials.
• Develop testing and evaluation procedures.
• Train instructors and supervisors in techniques and skills for training and dealing with employees.
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Conduct or arrange for ongoing technical training and personal development classes for staff members.

This occupation is typically suited for people with the following Career Interests:

Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

Creative

Creative people are drawn to careers and activities that enable them to take responsibility for the design, layout or sensory impact of something (visual, auditory etc). They may be atrracted to the traditional artistic pursuits such as painting, sculpture, singing, or music. Or they may show more interest in design activities, such as architecture, animation, or craft areas, such as pottery and ceramics.

Creative people use their personal understanding of people and the world they live in to guide their work. Creative people like to work in unstructured workplaces, enjoy taking risks and prefer a minimum of routine.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

The Associate accounts role requires significant knowledge and experience. Many associates start their careers in sales or customer service and may progress. 

The most relevant degree subjects include Business, Management and Marketing. Likewise also a learning  & development mindset. Although a degree may sometimes be required, experience and track record are often as important to an employer.

Training & Development Pathways

Training can also help you progress and there are both undergraduate and postgraduate courses in business and management which can support you in your career. People may explore progression from roles in Finance and business to learning and development. 

FET Centre Traineeship: Business Admin, Customer service, Facilitation, Management available around Ireland at NFQ Levels 5-6 Search FET Courses

FET PLC Courses: Business Management, Sales, Marketing, Teaching, Commerce, and Accounting available around Ireland at NFQ Levels 5-6 Search FET PLC Courses

Apprenticeship: Accounting, Finance, ICT skills, Sales Apprenticeship options at NFQ levels 6-8 Search Apprenticeships

Higher Education CAO Entry: Business, Commerce, Economics, Teaching, Human Resource Management, Accounts & Finance available around Ireland at NFQ Levels 6-8 Search CAO courses

Postgraduate Study Options Sales, Business, Accounts, HR & Business Management, Financial advice NFQ level 9

Professional Organisations Training or networking events:

International Financial Services Skillnet Network 

Irish Banking & Payments federation 

Financial Services Union

The 30% club: Growth Through Diversity 

CIPD Chartered Inst of Personnel development 

Last Updated: April, 2023

Salary Range (thousands per year)* €60k - €120k

Salaries vary by employer, location, duties, role, and experience.

Data Source(s):
CPL / Sigmar / Morgan McKinley / Lincoln/ Azon / Brightwater

Last Updated: July, 2024

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

View Salary information from Indeed.ie
Note: data not aways available

This information has been derived from the Solas National Skills Bulletin (2023).

The annual average employment growth rate for this occupation was almost on a par with the national average, with employment growing by 3,600 persons between 2021 and 2022. Of the total employment permits issued in 2022, over half were for the ICT sector. The number of online job adverts (OVATE) declined by 5% in 2022, following strong growth the preceding year.

Although there was little evidence from employers that these roles were proving difficult-to-fill, the skills required for this occupation have shifted somewhat, with data from Spotlight on Skills indicating a strong demand for talent management/employee engagement skills, as companies increasingly focus on staff retention rather than recruitment in a tight labour market.

Demand for this occupation depends very much on hiring activity in the economy overall; slower growth and a reduced number of job-changers, particularly in sectors such as ICT, will likely dampen the demand for HR staff, and a return to the 2021 increase in employment (driven by post-pandemic re-hiring) is unlikely in the short-term.

• FSU Financial Services Union (former IBOA)

  • Stephen Street Upper, Dublin 8, D08 DR9P
  • (0)1 4755908
  • [email protected]
  • Click Here

• Fidelity Intl Transactional Services Limited

  • George's Quay House, 43 Townsend St, Dublin 2, D02 VK65
  • 01 223 1200
  • Click Here

• Chartered Institute of Personnel and Development in Ireland

  • CIPD, A3 The Locks, Charlotte Quay Dock, Dublin 4
  • (01) 678 0090
  • [email protected]
  • Click Here