Most commonly reported Work Activities

• Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Organising, Planning, and Prioritising Work Developing specific goals and plans to prioritise, organise, and accomplish your work.
• Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
• Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.

The Work

• Back up or modify applications and related data to provide for disaster recovery.
• Determine sources of web page or server problems, and take action to correct such problems.
• Review or update web page content or links in a timely manner, using appropriate tools.
• Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.
• Implement web site security measures, such as firewalls or message encryption.
• Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.
• Collaborate with development teams to discuss, analyse, or resolve usability issues.
• Test backup or recovery plans regularly and resolve any problems.
• Monitor web developments through continuing education, reading, or participation in professional conferences, workshops, or groups.
• Implement updates, upgrades, and patches in a timely manner to limit loss of service.

Most commonly reported Work Tasks

• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
• Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
• Recruit staff members.
• Prepare operational or risk reports for management analysis.
• Evaluate data pertaining to costs to plan budgets.
• Oversee training programs.
• Examine, evaluate, or process loan applications.
• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
• Oversee the flow of cash or financial instruments.
• Prepare financial or regulatory reports required by laws, regulations, or boards of directors.

This occupation is typically suited for people with the following Career Interests:

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Investigative

The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.

The Digital manager role requires significant knowledge and experience. Many managers start their careers in sales. marketing, content development, or customer service and then progress. 

The most relevant degree subjects include business, ICT, management and marketing. Likewise increasingly also an engineering mindset. Although a degree may sometimes be required, experience and track record are often as important to an employer.

Training & Development Pathways

Training can also help you progress and there are both undergraduate and postgraduate courses in business and management which can support you in your career

FET Centre Traineeship: Business Admin, Customer service, Digital media Management available around Ireland at NFQ Levels 5-6 Search FET Courses

FET PLC Courses: Business Management, Sales, Marketing, Commerce, and ICT & Digital media available around Ireland at NFQ Levels 5-6 Search FET PLC Courses

Apprenticeship: Accounting, Finance, ICT Apprenticeship options at NFQ levels 6-8 Search Apprenticeships

Higher Education CAO pathways  Courses of any financial subject may apply, but holders of Economics, Accountancy, Digital Media Marketing, Ecommerce, and Computer science degrees may have an advantage. Courses are available at many Universities, ranging NFQ Level 6-8 Search Higher Education CAO pathways

Postgraduate study options Diploma/Masters Degree Business & Commerce, finance, accounting, project management and Web design advice (Level 9)  

Professional Organisations Training or networking events:

International Financial Services Skillnet Network 

Irish Banking & Payments federation 

Financial Services Union

The 30% club: Growth Through Diversity 

Last Updated: April, 2023

Salary Range (thousands per year)* €40k - €90k

Salaries vary by employer, location, duties, role, and experience.

Data Source(s):
Clark / Morgan McKinley/ Lincoln/ Azon/ Prosperity.ie

Last Updated: July, 2024

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

View Salary information from Indeed.ie
Note: data not aways available

This information has been derived from the Solas National Skills Bulletin (2023).

Emloyment growth over the five-year period was negative for this occupation, with employment declining marginally between 2021 and 2022. Employment permits issued in 2022 related to fund and account managers. The data provides no evidence of issues in relation to this occupation.

• FSU Financial Services Union (former IBOA)

  • Stephen Street Upper, Dublin 8, D08 DR9P
  • (0)1 4755908
  • [email protected]
  • Click Here

• Banking and Payments Federation Ireland

  • Nassau House, Nassau St. Dublin 2
  • (01) 671 5311
  • [email protected]
  • Click Here

• AIB Bank Ireland

  • 10 Molesworth Street, Dublin 2
  • (0)1 6600311
  • [email protected]
  • Click Here