Most commonly reported Work Activities

• Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Documenting/Recording Information Entering, recording, storing, or maintaining information in written or electronic/magnetic form.
• Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
• Organising, Planning, and Prioritising Work Developing specific goals and plans to prioritise, organise, and accomplish your work.
• Making Decisions and Solving Problems Analysing information and evaluating results to choose the best solution and solve problems.
• Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Most commonly reported Work Tasks

• Interpret and explain human resources policies, procedures, laws, standards, or regulations.
• Hire employees and process hiring-related paperwork.
• Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
• Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
• Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
• Review employment applications and job orders to match applicants with job requirements.
• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
• Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
• Schedule or conduct new employee orientations.
• Maintain and update human resources documents, such as organisational charts, employee handbooks or directories, or performance evaluation forms.

This occupation is typically suited for people with the following Career Interests:

Enterprising

Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.

Administrative

Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.

They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.

Social

The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.

Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.

The role requires significant knowledge and experience. Many learners start their careers in ICT, sales or customer service and then progress. 

The most relevant degree subjects include: Business, Management and Marketing. Likewise also an Engineering mindset. Although a degree may sometimes be required, experience and track record are often as important to an employer.

Training & Development Pathways

Training can also help you progress and there are both undergraduate and postgraduate courses in business and management which can support you in your career.

FET Centre Traineeship: Business Admin, Customer service, ICT & Digital media Management available around Ireland at NFQ Levels 5-6 Search FET Courses

FET PLC Courses: Business Management, Sales, Marketing, Commerce, and ICT & Digital media available around Ireland at NFQ Levels 5-6 Search FET PLC Courses

Apprenticeship: Accounting, Finance, ICT Apprenticeships NFQ levels 6-8 Search Apprenticeships

Higher Education CAO Entry: Business, Commerce, ICT, Economics, Maths & Statistics, Accounts & Finance available around Ireland at NFQ Levels 6-8 Search CAO courses

Postgraduate Study Options Sales, Business ICT, Accounts, Management, Financial advice NFQ level 9

Professional Organisations Training or networking events:

International Financial Services Skillnet Network 

Irish Banking & Payments federation 

Financial Services Union

The 30% club: Growth Through Diversity 

Qualified financial Advisers 

On-the-job training continuous professional development is complemented by study for the Chartered Financial Analyst (CFA) qualification. Three levels of examination measure a candidate's ability to apply the fundamental knowledge of investment principles at a professional level. 

Last Updated: April, 2023

Salary Range (thousands per year)* €40k - €90k

Salaries vary by employer, location, duties, role, and experience.

Data Source(s):
CPL / Sigmar / Morgan McKinley

Last Updated: August, 2024

* The lower figures typically reflect starting salaries. Higher salaries are awarded to those with greater experience and responsibility. Positions in Dublin sometimes command higher salaries.

View Salary information from Indeed.ie
Note: data not aways available

This information has been derived from the Solas National Skills Bulletin (2023).

The five-year annual average growth for this occupation was strong; this is in part related to changes in the LFS methodology in 2017, although employment levels have also been increasing annually since then. Over 700 new employment permits were issued in 2021 for roles including risk/business analysts and project managers.

The ICT sector accounted for over a third of permits issued, although the numbers employed in this occupation in the ICT sector are small. The number of advertised vacancies in the OVATE data increased by 39%, albeit from a small base. While no shortages are evident, the skills in demand as highlighted by the Spotlight on Skills data in the introduction above (e.g. relationship management, critical thinking etc) would be of relevance for these occupations.

Human Resources Function

The annual average employment growth rate for this occupation was almost on a par with the national average, with employment growing by 3,600 persons between 2021 and 2022. Of the total employment permits issued in 2022, over half were for the ICT sector. The number of online job adverts (OVATE) declined by 5% in 2022, following strong growth the preceding year.

Although there was little evidence from employers that these roles were proving difficult-to-fill, the skills required for this occupation have shifted somewhat, with data from Spotlight on Skills indicating a strong demand for talent management/employee engagement skills, as companies increasingly focus on staff retention rather than recruitment in a tight labour market. Demand for this occupation depends very much on hiring activity in the economy overall; slower growth and a reduced number of job-changers, particularly in sectors such as ICT, will likely dampen the demand for HR staff, and a return to the 2021 increase in employment (driven by post-pandemic re-hiring) is unlikely in the short-term.

• AIB Bank Ireland

  • 10 Molesworth Street, Dublin 2
  • (0)1 6600311
  • [email protected]
  • Click Here

• Banking and Payments Federation Ireland

  • Nassau House, Nassau St. Dublin 2
  • (01) 671 5311
  • [email protected]
  • Click Here

• Chartered Institute of Personnel and Development in Ireland

  • CIPD, A3 The Locks, Charlotte Quay Dock, Dublin 4
  • (01) 678 0090
  • [email protected]
  • Click Here

• FSU Financial Services Union (former IBOA)

  • Stephen Street Upper, Dublin 8, D08 DR9P
  • (0)1 4755908
  • [email protected]
  • Click Here