Work Environment
This occupation is typically found in the following Career Sector(s):
Videos on the Web
- IT Manager- from: Youtube Search
- IT Support Manager- from: iCould [UK] Video
Most commonly reported Work Activities
- Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Making Decisions and Solving Problems Analysing information and evaluating results to choose the best solution and solve problems.
- Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events Identifying information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events.
- Organising, Planning, and Prioritising Work Developing specific goals and plans to prioritise, organise, and accomplish your work.
- Analysing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members.
- Developing Objectives and Strategies Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Working Life
IT managers need a very broad knowledge of different IT systems, they keep up-to-date with advances in information technology.
The IT manager has to make sure that the company has all the right equipment it needs in order to be as efficient as possible. They are likely to be in charge of a budget, spending money wisely to bring the most appropriate technology into the company. They work closely with equipment suppliers, negotiating the sale and any aftersales services, such as technical support in case there are any faults with the equipment.
As well as buying new systems, IT managers keep a close watch on the technology the company already has. They think about the company's needs, and identify areas where new technology could support people's work. They may ask a systems analyst to visit the company to do an in-depth study of the existing technology and come up with suggestions to improve the situation.
Information technology managers work as closely with people as they do with machines. They make sure people are properly trained and supported in their use of IT; they may ask a computer trainer to visit the company to teach people how to use a specific system or software product.
Managers are responsible for setting quality standards, and for making sure people complete their work within deadlines and budget limitations.
They are also responsible for the accuracy and security of data within the organisation. A strict data protection law controls the use and security of information held on databases; it's up to the manager to make sure only authorised people can look at the data. Also, members of the public have the right to access information about them on a company's database, so managers may have to negotiate this access with them.
IT managers must be able to cope quickly and efficiently if there are any problems with the company's computer systems. They must set up back-up systems to make sure no data is lost if there is a fault.
Most commonly reported Work Tasks
- Direct daily operations of department, analysing workflow, establishing priorities, developing standards and setting deadlines.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Review project plans to plan and coordinate project activity.
- Assign and review the work of systems analysts, programmers, and other computer-related workers.
- Provide users with technical support for computer problems.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Recruit, hire, train and supervise staff, or participate in staffing decisions.
- Stay abreast of advances in technology.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Develop and interpret organisational goals, policies, and procedures.
Qualities - IT Manager
To be an information technology manager, you must have a broad knowledge of computer systems and software products. Just as importantly, you must be willing to keep up-to-date with developments in IT.
You will need strong communication and interpersonal skills, to negotiate with equipment suppliers and to work closely with people throughout the organisation. You must be able to explain things clearly and concisely to people who may have little knowledge of computers, and be able to ask the right questions to assess their training needs.
Information technology managers need very good organisation skills to plan work, arrange meetings with other professionals (such as systems analysts or computer trainers) and set deadlines and targets.
You must be able to cope well under pressure, for example, if the system develops a fault.
Interests - IT Manager
This occupation is typically suited for people with the following Career Interests:
Investigative
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.
Enterprising
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Administrative
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Entry / Progression - IT Manager
Most information technology managers are graduates in a discipline related to computers. Few enter this job straight after graduation. Most people first gain experience in other IT careers, especially systems analysis (because this job involves working closely with people and using management skills), or systems programming with some management or supervisory responsibilities.
Sample Education and Training Pathways
A number of courses are available throughout the country that focus on learning and skills that may be useful for this career. The examples and links below may guide you in your research.
Further Education (FET)
Further Education & Training (FET) Courses are delivered by local ETBs, ranging in duration from several weeks up to 20 months. Courses are designed to meet the labour market needs and often include a large element of work experience.
Example search terms include: ICT systems, tech support engineer, IT network security, IT support specialist, general management, project management, prince-2, scrum master.
Search for FET Courses
PLC Courses (FET)
PLC courses are full-time courses, one or two years duration, with awards at Level 5 and 6 on the NFQ. They are offered nationally in Schools and Colleges of Further Education.
Example search terms include: cloud computing, cloud computing with coding, computer applications and mobile technologies, ICT and networking, pre-apprenticeship.
Search for PLC Courses
Apprenticeships:
Apprenticeships are structured work-based training programs that combine on-the-job training with classroom instruction. They run from 2 – 4 years and are open to individuals of all ages, including school leavers, those seeking a career change, and existing employees who wish to upskill.
Examples: ICT: Cybersecurity, Network Engineer, Software Developer, Software Solutions Architect.
Search for Apprenticeships
Higher Education CAO (Undergraduate)
Higher Education courses at Levels 6 to 8 on the NFQ, delivered in Universities and Technological Universities & Institutes. Courses run from 2 – 5 years and places are allocated on a points-based system, processed by the Central Application Office.
Example search terms include: computing, computer science, computer engineering, stem related area, science, technology, engineering, maths.
Search for CAO Courses
Higher Education (Postgraduate)
Postgraduate courses are courses at Levels 9 and 10 on the NFQ and usually last 1 – 2 years full time, or longer if a PhD or part time. Entrants typically require an undergraduate award (Level 8).
Example search terms include: cloud computing, security, computer infrastructure, cloud technologies, ICT management.
Search for Postgraduate Courses
Professional Development
Professional development (CPD) courses are specialised training, formal education, or advanced professional learning that improves skills, professional knowledge, competency, and overall effectiveness in the professional world.
Check the Useful Contacts tab on this page to see if there are any professional bodies listed who may provide training related to this career.
Pay & Salary - IT Manager
Salary Range (thousands per year)* €60k - €110k
Salaries vary based on employer, location, experience, duties, and role.
Data Source(s):
Morgan McKinley / CPL / Sigmar/ Collins McNicholas/ Azon / Lincoln
Last Updated: July, 2024
Labour Market Updates - IT Manager
Note: The following information relates to occupations that include: Information technology and telecommunications directors; IT specialist managers; IT project and programme managers.
This information has been derived from the Solas National Skills Bulletin (2023).
The annual average employment growth rate for this occupation over the five-year period was strong, with employment levels growing annually since 2018. Those employed were primarily male (70%), working full-time (97%) and the share of non-Irish citizens at 19% was in line with the national average.
The number of employment permits issued grew from 359 in 2021 to 974 in 2022; although the majority were for the ICT sector, they also spanned a range of other sectors, with roles including IT project/program manager and technical lead. Vacancies for IT project managers were identified in the Recruitment Agency Survey and by employers (Spotlight on Skills and Skills for Growth) as being difficult to fill. While demand may be slowing, shortages persist for this occupation.
Useful Contacts - IT Manager
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ICS - The Society for Chartered IT Professionals in Ireland
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Technology Ireland
