FET Course of the Week - 5M5011: Hotel Guest Relations and Customer Services at Cathal Brugha FET College
5M5011: Hotel Guest Relations and Customer Services at Cathal Brugha FET College is a QQI Level 5 year long course giving learners the skills to work efficiently within the hotel industry. Learners focus on handling customer queries and issues effectively. They also explore guest check-in procedures and develop receptionist and office administration skills. Students receive full training in the Hotel Property Management System ‘Hotelier Hub,” a similar programme to that used in most hotels. The principles of Tourism are studied also, from sustainable tourism activities to economic growth.
Students have the opportunity to participate in a work experience placement.
Modules offered include:
- Reception & Front Office Skills
- Word Processing
- Tourism Principles and Practice
- Work Experience
- Event Production
- Tourism Information and Administration
- Hotel Front Office Operations
- Appreciation of Irish Culture
See full list of modules here. Please note that course outline can vary year to year.
Entry Requirements:
- Leaving Certificate / Leaving Certificate Vocational Programme / Leaving Certificate Applied
- Any relevant FETAC/QQI Award
- Other equivalent Award
Progression Opportunities.
Completion of this course leads to a QQI Level 5 Major Award which students can use to progress into Higher Education courses within the CAO. To view these courses see here.
CAO Courses to consider:
- AU428: Hotel and Hospitality Operations at ATU Galway/Mayo
- MT554: Hospitality Management at MTU Cork
- SE924: Tourism and Hospitality Services at SETU Waterford
- TU952: International Hospitality Management at TU Dublin - Grangegorman
Career Progression:
Graduates gain employment in the hotel industry within the front office, reception, marketing, event planning and more.
Careers to consider:
