Course Summary
Course Category: Employment Courses
The six-week course takes contemporary best practices in service quality and safeguarding and supports you to manage these areas in the human services and non-profit sector.
This accredited, professional course is also the second module of our 2-module Fast Track Management course for PICs. The first module is the Certificate in Key Management Skills
Who Is The Service Quality and Safeguarding Course For?
Are you a manager who is dealing with the difficulties of delivering a quality service? Are you a new manager? Do you want to become a manager or supervisor?
The course is for current/prospective first line supervisors and managers who are looking to develop their management skills in an accredited programme created specifically for the human services and non-profit sector.
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
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The course will be delivered in four units:
In Unit 1 of the module you will be introduced to the quality concept and how this has evolved over time. Throughout the unit you will be encouraged to apply the elements of quality to your own organisation, service and area of responsibility.
The primary focus of Unit 2 is Total Quality Management (TQM) as this approach has much to offer human services and an examination of its elements will provide a framework for those interested in reviewing quality within their organisation and perhaps seeking to change it.
Unit 3 will present you with a number of models, approaches and frameworks that you can use to tangibly improve quality of service and, ultimately, the quality of life of the many people who use services in Ireland.
In Unit 4 the topic of safeguarding is explored and you will be presented with key values that should underpin any safeguarding measures designed and implemented with and for people. You will be encouraged to review the process of safeguarding from a manager’s perspective and will consider approaches that tangibly enhance quality service provision within your area of responsibility.
Important
- Colleges may add/remove modules to keep the course updated and to meet demands.
Progression to CAO Courses
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Enterprising
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
Social
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
