Course Summary
Course Category: Direct Entry (Higher Education - HET)
Is customer care and selling topics that interest you? If they do, you probably already have derived that through careful design, meticulous attention to service processes and identifying a way to gauge customer sentiment an organisation can play to their strengths and identify opportunities for improving the guest experience to grow a business.
With the arrival of customer-centric sales, the tourism industry has no other choice but to adopt this new trend immediately. This is key for each separate business entity in the sector, for them to maintain their competitive advantage and continue their steady development.
This is not a CAO entry course - course fees may be required - apply directly to the college.
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
Progression to CAO Courses
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Social
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Enterprising
Enterprising people like situations that involve using resources for personal or corporate economic gain. Such people may have an opportunistic frame of mind, and are drawn to commerce, trade and making deals. Some pursue sales and marketing occupations. Many will eventually end up owning their own business, or in management roles in larger organisations. They tend to be very goal-oriented and work best when focused on a target. Some have an entrepreneurial inclination.
