Course Summary
Course Category: PLC (Further Education - FET) - Apply directly to College
This course focuses on the key skills required to troubleshoot and resolve technical, security and other issues in a computer company or contact centre. The student will learn how to upgrade hardware, how to build a LAN, and will use CISCO’s Packet Tracer to track and resolve network issues, both locally and in the cloud. The student will also learn the key skills in effective communication with a customer. Classroom work will be complemented with relevant work placement, one day a week.
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
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Computer Systems Hardware 5N0548
Operating Systems 5N2928
Customer Service 5N0972
ICT Security Policy and Technology 5N0583
Frontline Technical Support Skills 6N2056
Networking Essentials 5N2929
Maths for Information Technology 5N18396
Virtualisation Support 5N2434
Work Experience 5N1356
Students will be given the opportunity to sit the VMware Certified Associate – Digital Business Transformation (VCA-DBT) exam
Important
- Colleges may add/remove modules to keep the course updated and to meet demands.
- Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.
Progression to CAO Courses
Higher Education Links Scheme (HELS)
This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.
To view CAO courses to which this award provides a possible progression route, click below:
| QQI Code |
| 5M0536 |
To calculate Points based on your QQI award results, use the PLC Points Calculator.
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Investigative
The Investigative person will usually find a particular area of science to be of interest. They are inclined toward intellectual and analytical activities and enjoy observation and theory. They may prefer thought to action, and enjoy the challenge of solving problems with sophiscticated technology. These types prefer mentally stimulating environments and often pay close attention to developments in their chosen field.
Social
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Further Research
National Statistics for this Award (All Ireland)
The following data provides general information about this Award from colleges across Ireland.
Disclaimer: These links are to web sites outside of CareersPortal and we accept no responsibility for the information on them.
Career Progression
On successful completion of a full award, the student will be well positioned to work in technical support and troubleshooting a range of hardware issues and problems, both local and in the cloud. All students can access the Jobs Advice Hub. Graduates can subscribe to ‘CCOC college jobs register’ and CCOC LinkedIn alumni for up to date vacancies and networking.