Course Summary
Course Category: PLC (Further Education - FET) - Apply directly to College
The role of Customer Service Administrator is to assist the effective liaison, support and assistance between the customer service department and the business, maintaining mechanisms for ensuring customer satisfaction. This course will give you the skills to ensure that the customer relationships function of the business is supported.
You will gain valuable skills in receiving, assessing, analysing, resolving, and documenting customer queries, and building relationships with clients. As a Customer Service Administrator, you will provide general administrative support and be an integral part of the team, assist with filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organisation, looking after visitors, and assisting with general reception and telephone duties.
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
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Customer Service
Reception and Frontline Office Skills
Work Experience
Business Administration
Spreadsheets
Word Processing
Information and Administration
Text Production
Important
- Colleges may add/remove modules to keep the course updated and to meet demands.
- Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.
Progression to CAO Courses
Higher Education Links Scheme (HELS)
This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.
To view CAO courses to which this award provides a possible progression route, click below:
QQI Code |
5M2102 |
To calculate Points based on your QQI award results, use the PLC Points Calculator.
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Administrative
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Social
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Further Research
National Statistics for this Award (All Ireland)
The following data provides general information about this Award from colleges across Ireland.
Disclaimer: These links are to web sites outside of CareersPortal and we accept no responsibility for the information on them.
Career Progression
- Customer Service Advisor
- Office Administrator
- Sales Representative
- Receptionist
- Service Desk Administrator