Course Summary
Course Category: PLC (Further Education - FET) - Apply directly to College
This course is suitable for learners interested in an office-based career working as a contact center agent or help desk operator. You will develop a range of IT skills required for remote/on-site office work. You will improve your communications and customer service skills to confidently excel in any workplace situation. Upon finishing this course, you will e equipped with the skills necessary to succeed and progress as a contact center agent.
Course Details
This course prepares you for working in the following Career Sectors:
What will you study?
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Contact Centre Skills
Customer Service
Communications
Teamworking
Work Experience
Spreadsheet Methods
Database Methods
Word Processing
Important
- Colleges may add/remove modules to keep the course updated and to meet demands.
- Almost all PLC courses have a Work Experience module, which requires students to find their own placement in an area directly related to their course.
Progression to CAO Courses
Higher Education Links Scheme (HELS)
This course leads to a QQI Major Award, and provides progression opportunities to a number of Higher Education courses, including those in the CAO.
To view CAO courses to which this award provides a possible progression route, click below:
| QQI Code |
| 5M2071 |
To calculate Points based on your QQI award results, use the PLC Points Calculator.
The Student - Career Interests
This course is typically suited for people with the following Career Interests:
Social
The Social person's interests focus on interacting with the people in their environment. In all cases, the Social person enjoys the personal contact with other people in preference to the impersonal dealings with things, data and ideas found in other groups.
Many will seek out positions where there is direct contact with the public in some advisory role, whether a receptionist or a counsellor. Social people are motivated by an interest in different types of people and like diversity in their work environments. Many are drawn towards careers in the caring professions and social welfare area, whilst others prefer teaching and other 'informing' roles.
Administrative
Administrative people are interested in work that offers security and a sense of being part of a larger process. They may be at their most productive under supervisors who give clear guidelines and while performing routine tasks in a methodical and reliable way.
They tend to enjoy clerical and most forms of office work, where they perform essential administrative duties. They often form the backbone of large and small organisations alike. They may enjoy being in charge of office filing systems, and using computers and other office equipment to keep things running smoothly. They usually like routine work hours and prefer comfortable indoor workplaces.
Further Research
National Statistics for this Award (All Ireland)
The following data provides general information about this Award from colleges across Ireland.
Disclaimer: These links are to web sites outside of CareersPortal and we accept no responsibility for the information on them.
Career Progression
Contact center agents and help desk operators are in high demand. All retail and service industries have large online teams tasked with managing their customer care, technical support, sales and complaints online. Completing this course will provide you with many career opportunities in these fields.