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Madonna Daly, Business Manager
Banking & Financial Services

Madonna Daly, Business Manager

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What were the main 'career decision' milestones in your life so far?

Madonna Daly, Business Manager

At school I studied Accountancy and Business studies and developed a keen interest for business. Following on from this I completed my degree in Business Studies and specialised in finance. From this I decided that I wanted to obtain a professional qualification which naturally led me to doing my Accountancy exams.

Who are the people who most influenced your career direction?

Madonna Daly, Business Manager

My mother most influenced my career direction, she supported and encouraged me in my decisions. She was a strong advocate for education and knew that this would help me get on the career ladder.

How did you go about getting your current job?

Madonna Daly, Business Manager

I applied for the role having gained experience in Corporate Finance role. I completed my professional Accountancy Exams with BDO and worked in a number of areas within the practice. I applied, successfully completed my interview and secured my first job in Banking.

Describe a typical day?

Madonna Daly, Business Manager

I manage on behalf of the Bank the lending requests from various businesses. Providing finance to SMEs for various projects to help grow their businesses. Projects such as business acquisition, capital investment in equipment and premises, property acquisition, etc.This can be very rewarding when you see business grow and become more successfully with your help.

What are the main tasks and responsibilities?

Madonna Daly, Business Manager

I manage a portfolio of high value customers on behalf of the bank. I actively work to recruit new to bank customers. I manage companies with bank lending exposure up on £10-16m, providing a full suite of bank products to a wide variety of customers in a number of sectors. I am responsible for the total customer relationship, including service and lending to both business and personal - I ensure that the day to day banking needs are met, to include electronic banking, managing foreign exchange risk and minimising associated risks to ensure the effective and efficient delivery of good customer service.

What are the main challenges?

Madonna Daly, Business Manager

Biggest challenge is meeting customer needs in an efficient and effective manner.

What do you like most?

Madonna Daly, Business Manager

I love the variety my job presents. I love to meet different customers and hear how they started in business and what their future ambitions are and how I can help them get there.

Is there anything that isn't great?

Madonna Daly, Business Manager

Sometimes the paperwork can be time consuming, but necessary to do the job.

What particular skills do you bring to your workplace?

Madonna Daly, Business Manager

Good business and commercial acumen Decisive, with good listening skills, objectivity, independence and an ability to quickly articulate business strategy Good interpersonal skills, ability to develop relationships and to work across different teams / divisions.

Have an understanding of financials, transaction structuring and negotiation skills with knowledge of legal/security requirements. Proven ability to promote the Bank and seek out opportunities to cross-sell group products. Good internal and external network. Resilient with an ability to work to deadlines and a proven team player.

What subjects did you take in school and how have these influenced your career path?

Madonna Daly, Business Manager

Degree in Business Studies with Diploma in Industrial Studies and MSc Accounting and Finance at University of Ulster. Which led me to getting a training contract at BDO to complete my professional accountancy exams. There are a number of avenues that you can chose from when going into Business and Finance as well as work and study options. Having a professional qualification not only provides you with a good knowledge of business it helps with career opportunities.

What is your education to date?

Madonna Daly, Business Manager

Professional Qualification Association of Chartered Certified Accountants ILM Diploma in Leadership and Management MSc Accounting and Finance BA (Hons) Business Studies with Diploma in Industrial Studies

What aspects of your education have proven most important for your job?

Madonna Daly, Business Manager

Financial and accounting have been the most beneficial to me in my job

What have been the most rewarding events in your career so far?

Madonna Daly, Business Manager

Passing my Professional Accountancy Exams My job at BOI and dealing with the customers that I manage

What personal qualities do you have that helps you in your career?

Madonna Daly, Business Manager

It's important to be a team player. Be resilient and determined and have strong self-motivating capabilities for both yourself and those around you. An innovative thinker as well as an ability to cope under pressure. Managing priorities and workload.

What is your dream job?

Madonna Daly, Business Manager

I would love to own my own business and help and support other businesses to grow and become more successful.

Does your job allow you to have a lifestyle you are happy with?

Madonna Daly, Business Manager

My job allows me to have a good work life balance, it's a 9-5 day job with good terms of employment.

There is good flexibility for working around personal commitments. There are many opportunities across Finance and lots that allow you to progress to senior decision making roles or in sectors that you have a personal interest in. Job security has remained strong even in recession times.

What advice would you give to someone considering this job?

Madonna Daly, Business Manager

If you enjoy business and are interested in how businesses operate working as a Business Bank manager provides variety - 'No two days are the same'. Work to achieve the subject qualifications and as much experiences along the way. You need to work hard and be determined!

What are the three most important personal characteristics required for the job?

Madonna Daly, Business Manager

Excellent communication, negotiation, influencing and business development skills Energy and enthusiasm, a self-starter

What is your pet hate at work?

Madonna Daly, Business Manager

Mandatory chores!

Have you undertaken, or do you plan to undertake any further training as part of your job?

Madonna Daly, Business Manager

Plan to possibly look at project management.

What kinds of work experience would provide a good background for this position?

Madonna Daly, Business Manager

Working in an Accountancy Practice, working in a family business, sales or office based roles

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