Breda Wright, Customer Care Manager

Posted by McDonald's
Sales, Retail & Purchasing

Breda Wright is a Customer Care Manager with McDonald's Ireland working in a restaurant in Waterford. She went back to work in McDonald's having stayed at home to rear her family. She recently won a very prestigious City and Guilds award, one of only 4 awarded in the country.

Related Occupations

Customer Service Representative

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What were the main 'career decision' milestones in your life so far?

Getting back out into the working environment after having a family and being a stay at home mother.

Who are the people who most influenced your career direction?

My family - one of my family members has been working in McDonald's for a nunber of years and suggested that I should apply for a position there. They were hiring so I filled in an application and it went from there.

How did you go about getting your current job?

My sister told me they were looking to fill a position and would I be interested.

Describe a typical day?

I start work at 8am in the morning to open the service for breakfast. I make sure we are set up for the day. After that I look after the service area and crew to make sure the customers are well looked after.

What are the main tasks and responsibilities?

Making sure we look after all our customers to ensure that they are provided with a warm friendly environment and good food.

What are the main challenges?

That all crew members follow all of McDonald's procedures at all times, to continue to maintain a high standard for all our customers and ensure that they are happy to come back.

What do you like most?

What I find best is meeting and talking with people. I also like the fact that I have a lot of fun together with the people I work with.

Is there anything that isn't great?

I personally find that it is a great place to work.

What particular skills do you bring to your workplace?

I am also a Crew Trainer so I get to train new people who join us and follow up on our regular crew. I have a lot of patiences and am a very understanding person.

What subjects did you take in school and how have these influenced your career path?

I left school early so my school subjects had little influence on my current job.

What is your education to date?

I attended secondary school but did not stay on until Leaving Cert. I left school to work as a child minder which i really enjoyed.

What aspects of your education have proven most important for your job?

I think my City and Guilds course has been very relevant and also the general life skills that you bring to a job having been a stay at home mother.

What have been the most rewarding events in your career so far?

Taking part in the City and Guilds course and receiving my award.

What personal qualities do you have that helps you in your career?

I am very orgainised person and patient. I am a good listener and I also love meeting and talking with people.

What is your dream job?

To carry on doing what I am doing in McDonald's, I love the work.

Does your job allow you to have a lifestyle you are happy with?

Yes it suits me to work around my family life.

What advice would you give to someone considering this job?

It is a great place to work, there are so many opportunities to go further in the business.

What are the three most important personal characteristics required for the job?

To be friendly, happy in what your are doing, patient,and care about your job.

What is your favourite music?

Opera, jazz, pop.

What is your favourite film?

What is your star sign?

Virgo.

Have you undertaken, or do you plan to undertake any further training as part of your job?

I have done my Crew Trainer course, my BSM course and have also completed the "I can do programme". I hope to move on in my current position and train for Shift Manager and to continue to do further training after that.

What kinds of work experience would provide a good background for this position?

You actually don't need any experience, all of your trainning will be provided.

What is your current job title?

My job title is Customer Care Manager.

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